Refund and Returns Policy

Refund and Returns Policy

To protect the interests of consumers, if you need a refund or return, please contact our customer service. After communication, we will handle your request. Please contact service@playdb.com. We hope to receive your support and patience. Please check your email.

Please read the following regulations in detail before you decide to refund or return:

1. If you do not receive the corresponding item after paying for the prop and account, you can contact customer service for a refund or return.
2. Once the game props and accounts sold have been used, they cannot be returned or exchanged without special problems.
3. If you encounter problems with payment and product delivery during the purchase process, please contact customer service.

Shipping

Shipping Time:

We promise that orders will normally be processed within 24 hours. We will also process orders promptly in the event of supplier out of stock, direct charge system maintenance, etc.

Shipping way:

First Charge Number: We will send the new account directly to your registered mailbox, if there are other cases, please note when you place an order, or contact us directly at service@playdb.com.

Game Account: We will send the Secret security problem directly to your registered mailbox, and you can log in to the game to verify and binding. If there are other cases, please note when you place an order, or contact us directly at service@playdb.com.

Game Props: We will send the product directly to your registered mailbox, and you can log in to the game to verify. If there are other cases, please note when you place an order, or contact us directly at service@playdb.com.

Apply for After-Sales Service

1. Quality issues such as not arriving after recharging, incorrect password, etc.

2. The goods received are not as intended.

3. Problems and complaints such as bad service attitude and website suggestions.

The above problems can be contacted by email: service@playdb.com